Terms of Service

Service Agreement and Acceptance

By accessing or using FlowPilot's platform and SDK, you agree to be bound by these Terms of Service and all applicable laws and regulations. These terms constitute a legally binding agreement between you and FlowPilot regarding your use of our analytics services.

If you do not agree with any part of these terms, you must discontinue use of our services immediately. Your continued use of the platform constitutes ongoing acceptance of these terms and any future modifications.

Platform Access and Account Management

FlowPilot grants you a limited, non-exclusive, non-transferable license to access and use our analytics platform for your internal business purposes. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

Account registration requires accurate and complete information. You must promptly update any changes to your account information and notify us immediately of any unauthorized access or security breaches.

SDK Integration and Usage Rights

Our SDK is provided under a limited license for integration into your mobile games and applications. You may use the SDK solely for the purpose of implementing FlowPilot's analytics features within your own products.

SDK usage is subject to your active subscription and compliance with our technical documentation. Unauthorized distribution, modification, or reverse engineering of the SDK is strictly prohibited.

Subscription Plans and Billing

FlowPilot services are provided on a subscription basis with pricing based on Monthly Active Users (MAU) and seat licenses. Subscription fees are billed in advance and are non-refundable except as expressly stated in these terms.

Automatic renewal applies unless you cancel your subscription before the renewal date. Price changes will be communicated with at least 30 days' notice, and continued use after price changes constitutes acceptance.

Data Ownership and Usage Rights

You retain ownership of all data you provide to FlowPilot, including game telemetry and player analytics. FlowPilot is granted a limited license to process this data solely for the purpose of providing our services.

FlowPilot may use aggregated, anonymized data for service improvement, research, and development purposes. Individual customer data will not be shared with third parties except as required for service delivery or legal compliance.

Service Availability and Performance

FlowPilot strives to maintain high service availability but does not guarantee uninterrupted access. Scheduled maintenance, updates, and unforeseen technical issues may temporarily affect service availability.

We provide service level commitments as outlined in your specific subscription plan. Remedies for service level failures are limited to service credits as specified in your agreement.

User Responsibilities and Prohibited Uses

You are responsible for ensuring your use of FlowPilot complies with all applicable laws and regulations. Prohibited uses include attempting to circumvent security measures, interfering with service operations, or using the platform for illegal activities.

You must not attempt to access unauthorized areas of the platform, introduce malicious code, or engage in activities that could harm our systems or other users' experiences.

Intellectual Property Protection

FlowPilot and its licensors retain all rights, title, and interest in the platform, SDK, and related intellectual property. These terms do not grant you any rights to our trademarks, copyrights, or proprietary technologies beyond the limited usage rights specified.

You agree not to copy, modify, distribute, or create derivative works based on our proprietary technology without explicit written permission.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

By using our services, you consent to the collection and processing of information as described in our Privacy Policy and acknowledge your understanding of our data handling practices.

Service Modifications and Updates

FlowPilot reserves the right to modify, update, or discontinue services at any time with reasonable notice. We will make commercially reasonable efforts to maintain backward compatibility for SDK integrations during service updates.

Major service changes that materially affect functionality will be communicated in advance. Continued use of updated services constitutes acceptance of the modifications.

Limitation of Liability

FlowPilot's liability is limited to the maximum extent permitted by law. In no event shall FlowPilot be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.

Our total liability for any claims arising from these terms or your use of our services shall not exceed the amount paid by you for the services during the twelve months preceding the claim.

Termination and Account Closure

Either party may terminate this agreement with appropriate notice as specified in your subscription plan. FlowPilot may immediately terminate or suspend access for violations of these terms or non-payment of fees.

Upon termination, your access to the platform will cease, and you must discontinue use of the SDK. Data retention and deletion will be handled according to our Privacy Policy and applicable legal requirements.

Dispute Resolution and Governing Law

These terms are governed by the laws of the jurisdiction where FlowPilot is incorporated. Any disputes arising from these terms or your use of our services will be resolved through binding arbitration rather than court proceedings.

The arbitration will be conducted by a single arbitrator in accordance with established arbitration rules. The arbitrator's decision will be final and binding on both parties.

General Provisions

These terms constitute the entire agreement between you and FlowPilot regarding the subject matter herein. If any provision is found unenforceable, the remaining provisions will continue in full force and effect.

FlowPilot's failure to enforce any right or provision does not constitute a waiver of such right or provision. These terms may only be modified through written agreement or updated terms posted on our platform.