Privacy Policy

Information We Collect

FlowPilot collects information necessary to provide our analytics services to mobile game studios. This includes account information, game telemetry data, and usage analytics from our platform and SDK implementations.

We collect personal information when you create an account, including your name, email address, company details, and billing information. Through our SDK, we collect anonymized gameplay data, session metrics, and player behavior patterns to support our analytics services.

How We Use Your Information

Your information enables us to deliver analytics insights, maintain platform security, and improve our services. We use collected data to generate analytics dashboards, provide recommendations, and support testing frameworks.

Game telemetry data is processed to identify patterns, analyze player engagement, and generate insights for your development team. All processing is conducted in accordance with industry best practices for data security and privacy.

Data Sharing and Disclosure

FlowPilot does not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist in platform operations, subject to strict confidentiality agreements and data protection requirements.

We may disclose information when required by law, to protect our rights, or to ensure platform security. Any such disclosure will be limited to the minimum necessary information and conducted in compliance with applicable privacy laws.

Data Security and Protection

We implement comprehensive security measures to protect your information, including encryption, access controls, and regular security audits. Our infrastructure follows industry-standard security practices and compliance frameworks.

All data transmission is encrypted using TLS protocols, and stored data is protected through advanced encryption methods. We maintain strict access controls and conduct regular security assessments to ensure data integrity.

Data Retention and Deletion

We retain your information only as long as necessary to provide services and comply with legal obligations. Account data is maintained while your subscription is active, and game telemetry data is retained according to your service plan specifications.

You may request data deletion at any time, subject to legal and contractual obligations. Upon account termination, personal data is deleted within 90 days, while anonymized analytics data may be retained for service improvement purposes.

International Data Transfers

FlowPilot operates globally and may transfer data across international borders to provide our services. All international transfers are conducted with appropriate safeguards and in compliance with applicable data protection laws.

We ensure adequate protection for transferred data through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms as required by applicable privacy regulations.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. You may also request data portability, restrict processing, or object to certain uses of your information, subject to legal and contractual limitations.

To exercise your privacy rights, contact our privacy team through the designated channels. We will respond to requests within the timeframes required by applicable law and verify your identity before processing requests.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience, maintain session security, and analyze platform usage. Essential cookies are necessary for platform functionality, while analytics cookies help us improve our services.

You can control cookie preferences through your browser settings or our cookie management tools. Disabling certain cookies may limit platform functionality and affect your user experience.

Third-Party Integrations

FlowPilot integrates with various third-party services to enhance platform capabilities. These integrations are subject to the privacy policies of respective service providers, and we encourage you to review their practices.

We carefully select integration partners based on their privacy and security standards, ensuring they meet our requirements for data protection and user privacy.

Children's Privacy

FlowPilot's services are designed for business use by game development professionals and are not intended for children under 13. We do not knowingly collect personal information from children, and our platform requires users to be of legal age to enter contracts.

If we become aware that we have collected information from a child under 13, we will take immediate steps to delete such information and terminate any associated accounts.

Privacy Policy Updates

We may update this privacy policy to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through email notifications and prominent platform notices.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage regular review of this policy to stay informed about our privacy practices.

Contact Information

For privacy-related questions, concerns, or requests, please contact our dedicated privacy team. We are committed to addressing your privacy concerns promptly and transparently.

Our privacy team is available to assist with data subject requests, privacy inquiries, and any concerns about our data handling practices. Response times vary based on request complexity but typically occur within 30 days.